Behind every hero lies his main man, one who is his best friend, confidant, support system and, often, a surrogate father figure. For Batman this “wingman” is Alfred, who tirelessly serves as his butler and assistant. Since he came to life on the pages of DC Comics’ Batman No. 16 in 1943, Alfred has carved out an interesting mythos of his own.
Last week I attended a webinar on delivering high value musculoskeletal care by virtual visits. It was training to support our team in supporting you better during these COVID precautions. Musculoskeletal care, by way of reminder, is any care you need for injuries, conditions or the wellbeing of your musculoskeletal system, including the joints, ligaments, muscles, nerves, tendons, and structures that support limbs, neck and back.
For the past three weeks you've been receiving emails, reading posts, blogs and social media from us reminding you of all the ways we've built a support system for you. If you've visited our North York clinic any time over the past many years, you likely would have heard us talk about "multi-modal care". We didn't invent the term - turns out it is the gold standard approach for many of the neck pain and associated disorders, and low back pain and associated disorders that brings people to our clinic in the first place. We've even written about it in previous blogs and newsletters. We've been using this approach with our patients for almost 'as long as it's been a thing'.
'Multi-modal care' refers to multiple 'modes' or services toward a goal. It is a custom tailored to you mixture of manual therapies, patient-education, behaviour modifications, therapeutic exercise, baseline fitness, and assurances. Turns out there is still so much that can be done to help you through telehealth.
During the webinar, the presenter shared a quote that struck a chord with me. [Musculoskeletal] "patients don't need heroes.... No certification in the world can replace the genuine desire to be your patient's greatest ally during their darkest days. Being an ally means taking the backseat; providing the hero with everything they need to overcome their challenges. There is of course one drawback to being an ally - it's not glamourous. It requires a service mindset. But every hero (both actual and mythological) has an ally. Too many clinicians want to be Batman. Most of our patients need Alfred.".
As an homage to the corny 60s Batman show, I'll throw a corny line in here. We've got your back.
Care. That makes the difference™.